Privacy Policy

What we collect

When you create a PawPup account we collect your email address, the display name and handle you choose, and any profile content you add yourself — bio, avatar, cover image, theme choice, and the links you publish. We also record basic technical data needed to operate the service: sign-in timestamps, and aggregate page-view and link-click counts for your own profile's analytics.

How we use it

Account data is used to authenticate you, render your public profile, and show you analytics for your own links. We use your email address to send account-related mail — verification, password resets, and, if you contact us, replies to your message. We do not sell your data to third parties.

What's public

Your profile page (name, handle, bio, avatar, and any links you add) is public to anyone with the URL once you publish it. Whether you appear in the community directory is a separate, opt-in setting you control from your dashboard. Your email address and sign-in activity are never shown publicly.

Cookies

We use a session cookie to keep you signed in and a CSRF token to protect form submissions. We don't use third-party advertising or tracking cookies.

Data retention and deletion

We keep your account data for as long as your account is active. If you'd like your account and associated data deleted, contact us and we'll process the request.

Telegram support bot

Messages you send to our Telegram support bot are relayed live to the PawPup team's Telegram account so we can reply. We don't store the message text itself in our database — only your Telegram chat ID, and, if you opened the bot from a link in your PawPup account, which account it's linked to, so replies reach the right chat. This data is used only to operate support, and kept only as long as needed to do so.

Telegram priority support bot

This is the dedicated support line for Premium and Premium+ members and handles data the same way as the regular support bot above: message text is never stored in our database, only your Telegram chat ID and, if linked, the PawPup account it belongs to — used to route replies and confirm your membership, and kept only as long as needed to provide support.

Contact

Questions about this policy or your data can be sent through our contact page.